Policy blocked request

Use this page when the symptom matches what you see in Kadryn or in your integration logs.

## Symptoms

- A request is blocked unexpectedly.

## Most common causes

- Policy scope matched the request.

• Cap reached or near threshold.
• Approval required.
• Metadata triggered stricter rule.

## Fix

1. 1. Open Logs & Traces decision evidence.
2. Review Guardrails → Policies and Caps.
3. Request approval or exception when appropriate.

## Verify the fix

- Re-run the smallest safe test. - Open Logs & Traces and search by request ID, trace ID or resource ID. - Confirm the relevant dashboard card updates after refresh. - Confirm no retry loop or duplicate delivery was created.

## When to escalate

Escalate when the issue affects production traffic, billing-sensitive reporting, audit evidence, or any workflow where a customer-facing AI feature is blocked.

## Related pages

- /docs/troubleshooting

• /docs/developer-docs/diagnostics