Troubleshooting•stable•Updated 2026-07-06

Missing usage

Diagnose and fix missing usage.

Use this page when the symptom matches what you see in Kadryn or in your integration logs.

Symptoms

  • Costs or usage dashboards do not show expected traffic.

Most common causes

  • Traffic did not reach Gateway or Direct Ingest.
  • Filters hide the data.
  • Metadata points to another environment.
  • Data freshness delay.

Fix

  1. Search Logs & Traces.
  2. Clear filters.
  3. Verify project and environment metadata.
  4. Check Data Health.

Verify the fix

  • Re-run the smallest safe test.
  • Open Logs & Traces and search by request ID, trace ID or resource ID.
  • Confirm the relevant dashboard card updates after refresh.
  • Confirm no retry loop or duplicate delivery was created.

When to escalate

Escalate when the issue affects production traffic, billing-sensitive reporting, audit evidence, or any workflow where a customer-facing AI feature is blocked.

Related pages