Troubleshooting•stable•Updated 2026-07-06

Permission denied

Diagnose and fix permission denied.

Use this page when the symptom matches what you see in Kadryn or in your integration logs.

Symptoms

  • You can view a page but cannot perform an action.

Most common causes

  • Role is read-only.
  • Plan does not include the capability.
  • Billing state blocks mutations.

Fix

  1. Check role and plan.
  2. Ask an owner/admin.
  3. Review billing state.

Verify the fix

  • Re-run the smallest safe test.
  • Open Logs & Traces and search by request ID, trace ID or resource ID.
  • Confirm the relevant dashboard card updates after refresh.
  • Confirm no retry loop or duplicate delivery was created.

When to escalate

Escalate when the issue affects production traffic, billing-sensitive reporting, audit evidence, or any workflow where a customer-facing AI feature is blocked.

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